How we look after your information.

01Who we are

Northern Edge is the trading name of Northern Edge Consulting (ABN 62 281 538 802), based in Murwillumbah, NSW. When this policy says "we", it means us.

It covers this website, our free Audit, the Edge GM service we run for businesses, and Plan · Propose, the proposal app we build and run for our clients. We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).

02What we collect

When you book an Audit

Your name, business name, email, mobile, and website if you add one. Whether you'd like a video or phone call, anything you tell us you'd hand over tomorrow, the time you pick, and the tag on the link you used to find us (for example, a link from Instagram). We may record or transcribe the call so your Blueprint gets the details right, and we ask for your OK at the start.

When you use the Quick Check scorecard

Your answers (industry, team size, admin hours, hourly rate, average job value, enquiries a week) and your score. If you unlock the full report, your name, business, email and phone as well.

When you call, text or email us

What you send us, and the number or address you send it from.

When you work with us

Billing details, the access you give us to your business systems, and the details of your customers that pass through the systems we run for you (see your customers' information).

When we contact you first

Your business name and work contact details, from public sources such as Google business listings, your website and job ads. Ask us and we'll tell you where we found yours.

What we don't ask for

Sensitive information, such as health details. If it turns up in something you send us, we use it only for the job you sent it for.

03Cookies and tracking

This website sets no cookies and runs no advertising or analytics trackers. Here is everything it does do:

• Button presses. When you press a button such as "Book Your Free Audit", the site notes which button, the page, and a random visit number in a Google Sheet we own. No names or contact details go in those notes.
• Your browser's session storage. It holds that random visit number, the link tag, and the details you've typed, so you don't type them twice between the scorecard, the booking page and the confirmation page. It clears when you close the tab.
• Fonts. The site's font loads from Google Fonts, so your browser connects to Google, which sees your IP address and browser type.
• Hosting. Cloudflare delivers and protects the site. To do that it handles your IP address and technical details about your connection, and gives us traffic totals that don't say who you are.

If we ever add analytics or advertising tools, this section changes before they go live.

04Why we use it

• To book and run your Audit, and write up your Blueprint and 90-day action plan.
• To run Edge GM for your business, report on it and invoice you.
• To answer your questions.
• To send you the occasional email about our services. You can opt out any time.
• To see which parts of the site get used, so we can improve it.
• To keep the records the law requires, such as tax records.

We never sell your information. We don't use it for anything outside these reasons without asking you first, unless the law requires it.

05Your customers' information

When we run Edge GM for your business, your customers' details flow through the systems we set up for you, mostly your own GoHighLevel account: enquiries, quotes, bookings, payments, reviews and messages.

We handle them on your behalf, only to do the work you've asked for, and they stay yours. Your customers rely on your own privacy policy, so it should say that your admin and follow-up run through these systems.

06How we use AI

AI does a lot of the work in our systems: answering and sorting enquiries, drafting quotes, follow-ups and replies, and tidying admin. So the information in that work is processed by AI services, including Anthropic's Claude and the AI built into GoHighLevel.

A named person on our team is responsible for every system the AI works in. We don't use AI to make decisions about you that have a legal or similarly significant effect on you.

07Who we share it with

• Our Operators. Your named Operator is employed by our staffing partner, DBOS (Dynamic Business Outsourcing Solutions), and works from an office in the Philippines. Operators see what they need to do the work, such as enquiries, quotes, bookings and customer messages. They work inside our systems, don't keep their own copies, and are bound by confidentiality.
• The services we run on. The providers listed under where it's kept, only so they can provide their service to us.
• Systems you ask us to connect. For example, your accounting or booking software.
• When the law requires it. For example, a court order.

We never sell or rent your information, and we never share it for anyone else's marketing.

08Where it's kept

Most of the tools we use are run by overseas companies, so your information is stored or handled outside Australia. Here's who holds what, and where.

We give each provider only what it needs to do its job.

09Plan · Propose and Google sign-in

Plan · Propose is the floor-plan and proposal app we build and run for our clients' sales teams.

People on a client's team

Only invited people can sign in, either with Google or with a six-digit code we email to them. If you sign in with Google, Google tells us your name, email address and whether that address is verified. We use it only to check who you are and let you in.

The app keeps your name, email, role and the business you work for. It also keeps a history of your sign-ins (when, how, and a label like "Chrome on Mac") and, when you ask for an emailed code, the IP address the request came from, to stop misuse. A sign-in cookie keeps you signed in for up to 30 days, and the page's own code can't read it. If you leave the team, your access ends, but your name stays on the history of the proposals you worked on.

Google user data

Plan · Propose's use of information received from Google APIs follows the Google API Services User Data Policy, including the Limited Use requirements. We don't use it for advertising, we don't sell it, and we share it only with the providers that run the app (Cloudflare, and Resend for emails).

People who receive a proposal

When a business shares a proposal with you through the app, the link records when you open it, which sections you read and for how long, whether you decline it, and your name and role if you sign it. Those records go to the business that sent it, including into its own CRM. That business decides what happens with them. We run the app for them.

AI in the app

If a business switches on the app's AI features, the text its team writes in the app (such as a project brief) is sent to Anthropic, in the United States, to draft proposal wording.

10Keeping it safe

• Only the people doing the work can see your information.
• The keys to our systems stay on our servers, never in your browser.
• Plan · Propose stores sign-in codes and sign-in cookies only in scrambled (hashed) form.
• Our main accounts are protected with two-step sign-in.
• If a data breach is likely to cause you serious harm, we'll tell you and the Office of the Australian Information Commissioner (OAIC) as soon as we can.

11How long we keep it

• While we're working with you, and after that for as long as the law requires. Tax records, for example, are kept for five years.
• If we've been in touch but never worked together, we delete your details after two years without contact, or sooner if you ask.
• When we no longer need it, we delete it or remove anything that identifies you.

12Marketing emails

Every marketing email we send says who it's from and gives you an easy way out. Reply "stop" or use the unsubscribe link, and we'll stop within five business days.

If we contacted you first, it's because your business details were public and our service looked like a fit for your business.

13Staying anonymous

You can browse this site without telling us who you are, and you can ask a general question without giving your name. To book an Audit or work with us, we need your name and contact details.

14See, fix or delete it

Email dom@northernedge.com.au and ask. It's free. We'll check it's really you, then reply within 30 days.

If we can't do what you've asked, for example because the law requires us to keep a record, we'll tell you why in writing.

15Complaints

Email dom@northernedge.com.au with what happened, and we'll reply within 30 days.

If you're not happy with our answer, you can take it to the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.

16Changes to this policy

When we change how we handle information, we update this page and the date at the top. If a change affects our clients, we tell them directly.